A warranty authenticity card will be issued with your ODOZIAKUCHI jewel, we recommend you safely store the card as it guarantees the purchase date and authenticity of your jewels.

We take pride in our products as they are made of the highest quality. We warrant that all items will be free from manufacturing defects. A warranty authenticity card will be issued with your ODOZIAKUCHI jewel, we recommend you safely store the card as it guarantees the purchase date and authenticity of your jewels, covering manufacturing defects for 1 year and includes cover for issues such as loose gemstones, defective clasps, or any other manufacturing-related defects.

If you believe your item has a manufacturing defect, you may return it to us for inspection. If this is determined, we will repair the item or, replace the jewellery entirely.

All our jewelleries are crafted at the highest standard, your warranty cover for repair is 1yr. If your jewellery becomes damaged due to manmade causes, our experts will take care of your jewel, carefully inspecting the links, clasp functionality and aesthetic details. Missing components and broken parts may be replaced, reconstructed, and restored back to its original beauty. Once the jewel has been assessed, you will receive a quotation and upon your acceptance, the service will be carried out as quickly as possible.

If we determine that the damage is not caused by a manufacturing defect, then we will notify you of the cost to undertake the repair.

Cleaning & Polishing

In order to help preserve your item’s shine and to remove any superficial scratches, our services include a simple cleaning and polishing. Our team of experts will carefully inspect your item and determine the best possible methods. During cleaning and polishing, our experts will make sure that stone settings are secure and tighten if required.

Repair Service

Your jewellery is a precious material and should be handled with care. Proper care in its use and handling will preserve its shine over time. If your jewel tarnishes or becomes damaged due to manufacturing defect, we are happy to fix or replace the jewellery entirely. All our jewelleries are crafted at the highest standard, your warranty cover for repair is 1yr. If your jewellery becomes damaged due to manmade causes, our experts will take care of your jewel, carefully inspecting the links, clasp functionality and aesthetic details. Missing components and broken parts may be replaced, reconstructed, and restored back to its original beauty. Once the jewel has been assessed, you will receive a quotation and upon your acceptance, the service will be carried out as quickly as possible.

Re-sizing Service

Our re-sizing service are performed on bracelets, necklaces, chains, or rings. This service consists of increasing or reducing the size of the item within limitations and without affecting its aesthetic, comfort, and quality. Some jewels, due to their unique design, cannot be re-sized. Re-sizing is free within 30 days of Purchase. Please email us for more information.